The role
You'll help clinics get the most out of Mira, day to day. You'll run training sessions for clinic staff, support launches on site, and be a first point of contact on our support line. As you grow, you'll take on accounts of your own.
You'll report to our Clinical Implementation Lead, who will set your priorities and support you with senior customer relationships. It's a hands-on role with plenty of time in clinics, and a clear path to owning accounts as you build experience.
What you'll do
Look after accounts
- Take day-to-day ownership of a number of clinic accounts, with direction from the Clinical Implementation Lead.
- Join regular meetings with clinic leadership, from clinical directors to executives, and prepare notes and follow-ups.
- Track how each clinic is using Mira and raise drops in usage early.
- Pass on customization requests and feedback from clinics to the product team.
Train clinic staff
- Run training sessions for clinicians, intake coordinators, and admin staff on Mira's workflows, including how risk disclosures are escalated to a clinician.
- Run refresher sessions and onboard new staff as clinics grow.
- Keep training materials and guides up to date as the product changes.
Support clinic launches
- Be on site for launches, helping front desk, intake, and clinical staff through their first days on Mira.
- Help set up kiosks, phone lines, and telehealth workflows, working with clinic IT teams.
- Follow each launch plan and flag risks early to the Clinical Implementation Lead.
Staff the support line
- Answer support calls and messages from clinic staff during customer business hours.
- Triage issues, reproduce bugs, and write clear tickets for engineering.
- Escalate safety-related issues immediately, following our escalation process.
- Follow up with clinics until each issue is resolved.
What we're looking for
- 2+ years working in or with behavioral health or healthcare settings, such as community mental health, addiction treatment, CCBHCs, FQHCs, or a health-tech support or implementation team.
- Experience training or teaching others, whether running staff sessions, onboarding colleagues, or educating patients.
- Comfort with technology: you pick up new software quickly and can walk someone through a problem step by step.
- Able to write clear, detailed tickets: what happened, how to reproduce it, and what the clinic expected, so engineers can act without chasing details.
- Clear, patient communication, in person, on the phone, and in writing.
- Confidence speaking with senior leaders, including clinical directors and executives, in regular meetings.
- Good organization: you keep track of open issues and follow them through.
- Sound judgment on when to solve something yourself and when to escalate.
- Willingness to learn HIPAA requirements and handle protected health information carefully.
- Able to travel regularly to clinic sites across the US.
Nice to have
- A clinical degree or license, or one in progress, such as MSW, LCSW, LPC, LMFT, or RN.
- Clinical-facing experience in community behavioral health, such as case management, intake coordination, peer support, or behavioral health technician work.
- Experience using a behavioral health EHR, such as CareLogic, SmartCare, or Netsmart myAvatar.
- Experience on a support desk or help line.
- Experience with clinical trials or medical research in any context.
- Experience at an early-stage health-tech company.
What success looks like
| Area | By 3 months | By 6 months |
|---|---|---|
| Training | You run standard training sessions on your own | Clinics rate your sessions highly, and new staff get onboarded without delays |
| Launches | You've supported at least two clinic launches on site | You can run the on-site day of a launch with light oversight |
| Support | You handle routine support requests end to end | Most issues are resolved at first contact, and tickets for engineering are clear and reproducible |
| Accounts | You join meetings for your assigned clinics and own follow-ups | You look after accounts day to day and flag risks early |
Location and travel
- Based in the San Francisco Bay Area. We'll also consider candidates elsewhere in the US who can travel to San Francisco regularly.
- Expect about 30% travel to clinic sites, mostly around launches. Current customers are in Texas, Ohio, Missouri, and other states.
- We meet in person for a team retreat once a quarter.
- Support line shifts cover customer business hours. There's no 24/7 on-call, but safety-related issues get an immediate response.
- You must already have the right to work in the US, for example as a citizen, a green card holder, or on a valid work visa. We'll consider O-1 sponsorship for exceptional candidates only.
Compensation and benefits
- A competitive base salary, depending on experience and location.
- An equity grant.
- Benefits: unlimited PTO and quarterly in-person team retreats, plus 100% of premiums paid for PPO Platinum (or equivalent) health insurance plus dental and vision, a safe harbor 401(k) with a 3–5% employer match, one round-trip flight home a year, and Groundfloor membership for Bay Area staff. Full details on our careers page.
- All work travel costs covered.
How to apply
Send your CV to careers@psyrin.ai with a short note on a time you trained or supported people through a new system or process.
Psyrin is an equal opportunity employer. We welcome applicants of every background and don't discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected characteristic.