Clinical Implementation Lead

About Psyrin

Psyrin builds AI for behavioral health. Our voice agent, Mira, runs the clinical interviews around a behavioral health visit: intake, consent, screening, and a structured psychiatric pre-assessment. It then drafts the assessment and treatment plan documentation for the clinician to review and sign.

Across our partner clinics, Mira has given clinicians 3.3× the assessment capacity per hour of manual assessment (as of September 2026). Psyrin is live with multiple behavioral health organizations, most of them community mental health and addiction providers, as well as work with state government. Our work serves Medicare and Medicaid patients, some of the most vulnerable populations in America.

The company was founded by doctors, psychologists, and AI researchers, largely from King's College London. We're published in Nature and backed by top thesis-driven investors.

While others build surface-level apps, we dig deep into the root causes of psychiatry's problems: inconsistent assessment quality, subjective diagnoses, and fragmented measurement systems. By capturing not just what patients say but how they say it, we're working toward our long-term vision: democratizing access to psychiatric evaluation and building precision psychiatry with AI. In short, an AI psychiatrist, built with the scientific rigor that mental healthcare demands.

The role

You'll own Psyrin customers from signed contract to renewal. That means getting each clinic live, training its staff, and keeping Mira in daily use. You'll be the main point of contact for the clinic's leadership, from clinical directors to the CEO.

This is a senior, hands-on role. You'll be on site for clinic launches, run weekly meetings with executive teams, and decide day to day what each account needs. You'll report to the COO and work closely with our CTO and engineering team.

You'll be our first dedicated hire in this function. The playbooks you build will shape how Psyrin scales from 10+ clinics to hundreds.

What you'll do

Launch clinics

Run each implementation from kickoff to go-live: timelines, workflow mapping, configuration, EHR integration, and sign-off.
Work with clinic IT teams on kiosks, phone lines, telehealth, and the EHR connection (CareLogic, SmartCare, and others).
Be on site for launches, supporting front desk, intake, and clinical staff through their first days on Mira.

Train clinic staff

Manage training of clinicians, intake coordinators, and admin staff on Mira's workflows, including how risk disclosures are escalated to a clinician.
Build training materials and run refresher sessions as clinics add staff or sites.
Manage and supervise clinical implementation specialists or clinical interns who deliver training and launch support, as the team grows.

Own the account

Run regular meetings with clinical directors, heads of IT, and executive teams (CCO, COO, CEO).
Track adoption and outcomes for each clinic, and act early when usage drops.
Manage all customer communications: launch plans, release notes, incident updates, and quarterly reviews.

Scope customizations

Agree configuration changes with customers within the existing product.
Take requests that need engineering work or pricing changes to product and leadership, with a clear case for each.
Feed what you hear in clinics into Psyrin's roadmap.

Support and issue resolution

Take a share of the support line during customer business hours if needed.
Triage issues quickly, reproduce bugs, and write clear tickets for engineering.
Treat safety-related issues as urgent and escalate them immediately.

Renewals and expansion

Own the renewal process for your accounts.
Spot and develop expansion: new sites, more kiosks, and new Mira applications as they launch.

What we're looking for

5+ years in behavioral health, healthcare operations, or health-tech implementation or customer success.
Direct experience inside community behavioral health settings, such as CCBHCs, FQHCs, addiction treatment, or county providers. This can be as a clinician, an operations lead, or an implementer.
A track record of leading software rollouts or major workflow changes in clinics, from planning through to adoption.
Confidence managing senior stakeholders on your own, including CEOs, COOs, and clinical directors.
Comfort with technical systems: you can talk through an EHR integration with an IT lead, reproduce a bug, and write a clear ticket.
Sound judgment on when to agree to a customer request, when to push back, and when to escalate.
Clear, calm written and verbal communication, including during incidents.
Working knowledge of HIPAA and handling protected health information.
Able to travel regularly to clinic sites across the US.

Nice to have

A current or former clinical license, such as LCSW, LPC, LMFT, RN, MD or psychologist.
Hands-on experience implementing or administering behavioral health EHRs, especially CareLogic, SmartCare, or Netsmart myAvatar.
Experience with intake, assessment, and documentation requirements in community behavioral health, such as DLA-20, ASAM, or treatment plan standards.
Experience with clinical research in any context.
Experience at an early-stage health-tech company.
Experience managing renewals or expansion with healthcare customers.
Experience managing or supervising staff, trainees, or interns.

What success looks like

Area	By 3 months	By 6 months
Accounts	You own more than half of the live accounts and lead their weekly meetings	Each account has a named executive sponsor and a quarterly review on the calendar
Launches	You've led at least two clinic launches end to end	Launches follow a repeatable playbook with a predictable time to go-live
Adoption	Every clinic has a tracked usage baseline	Usage per clinic is growing, and dips are caught within a week
Support	Issues are triaged and acknowledged within agreed response times	Engineering gets reproducible tickets, and repeat issues are falling
Revenue	You're running the renewal process for upcoming accounts	Renewals close on time, and you've opened at least one expansion

Location and travel

Based in the San Francisco Bay Area. We'll also consider candidates elsewhere in the US who can travel to San Francisco regularly.
Expect about 30% travel to clinic sites, mostly around launches. Current customers are in Texas, Ohio, Missouri, and other states.
We meet in person for a team retreat once a quarter.
Support line shifts cover customer business hours. There's no 24/7 on-call, but safety-related issues get an immediate response.
You must already have the right to work in the US, for example as a citizen, a green card holder, or on a valid work visa. We'll consider O-1 sponsorship for exceptional candidates only.

Compensation and benefits

A competitive base salary, depending on experience and location.
A meaningful equity grant.
An annual variable bonus tied to renewals and expansion across your accounts, targeted at 10% of base.
Benefits: unlimited PTO and quarterly in-person team retreats, plus 100% of premiums paid for PPO Platinum (or equivalent) health insurance plus dental and vision, a safe harbor 401(k) with a 3–5% employer match, one round-trip flight home a year, and Groundfloor membership for Bay Area staff. Full details on our careers page.
All work travel costs covered.

How to apply

Send your CV to careers@psyrin.ai with a short note on a clinic rollout or major workflow change you led, including what went wrong and how you handled it.

Psyrin is an equal opportunity employer. We welcome applicants of every background and don't discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected characteristic.